What are the delivery charges?

Delivery charge varies with each Vendor.

Vendors incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the estimated delivery timeline?

It is possible that the Vendor or our delivery partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some delivery partners and Vendors do not work on Sundays and certain other holidays and this is factored in to the delivery dates.

What is an estimated delivery time?

Vendors generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The vendor offering the product
  • Product’s availability with the vendor
  • The destination to which you want the order shipped to and location of the vendor.

Are there any hidden costs (sales tax, octroi etc) on items sold by Vendors on The SuperMall?

There are absolutely NO hidden charges when you make a purchase on The SuperMall. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy and the factors listed in the previous question.

Why does the estimated delivery time vary for each vendor?

You have probably noticed varying estimated delivery times for vendors of the product you are interested in. Delivery times are influenced by product availability, geographic location of the vendor, your shipping destination and the delivery partner’s time-to-deliver in your location.

Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.

Vendor does not/cannot ship to my area. Why?

Please enter your pincode on the product page to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the vendor ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable delivery partners in your location

At times vendors prefer not to ship to certain locations. This is entirely at their discretion.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive details explaining the process, once you have initiated a return. Remorse returns are not entertained.

Does The SuperMall deliver internationally?

As of now, The SuperMall doesn’t deliver products internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.