Frequently asked question

You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, UPI, and Netbanking. Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode, and bank offers will not applicable for partial payments from the wallet.

You can raise a request to return your items with these simple steps: 1. Log into your The SuperMall account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return 4. Fill in the details and raise a return request Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your The SuperMall account.

No, vendors will not be able to accept returns after the time period mentioned in the vendor's Returns Policy. Most of the vendors abide by The SuperMall's Return Policy

The following table contains a list of products that are not eligible for returns as per the vendor's Returns Policy: Category Products that can’t be returned Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax Automobiles Cars, Mopeds, Motorcycles and Scooters Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax Gardening Products Plant Saplings, Plant Seeds and Soil Manure Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests Jewellery Coins Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Order tracking is provided for all your orders so that you are aware of the delivery status. We do not want to you to wait long for your desires.

You can definitely cancel your order and at any time you wish to. However, the refund will be processed, post proper adjudication of the cancellation. We recommend do not cancel the order just for the sake of it. Order exchange feature is currently not available on our platform. It will be available real soon.

The SuperMall ensures that our delivery partners and vendors take utmost care while packing and delivering your desires to you. There will be rare scenarios wherein you will receive a damaged / wrong product. However, The SuperMall still recommends you taking a picture or a video while you unbox your product. This will position you in a better place in case of disputes regarding damaged / wrong product being delivered to you. In an event of such a scenario, you need to place a return order in the My Orders section in your The SuperMall account. The return will be processed after proper adjudication and enquiry. Our suggestion is you keep the product in the same condition as delivered and retain the invoice. This should be handed over to the delivery agent at the time if scheduled pick-up.

A wishlist allows you to create personalized collections of products you want to buy and save them in your user account for future reference. Wishlists signify your interest in a product without an immediate intent to purchase.

If you pay for an order Via Credit Card/Debit Card/NetBanking or any authorized The SuperMall wallets or UPI, the money will be debited from your associated bank account immediately.

It is highly recommended to log into your The SuperMall account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

Once an order is placed, you will receive an email notification with the details of the order. When the product is delivered, the package will contain the invoice provided by the vendor. On the package, you will have the shipping label provided by The SuperMall giving you the details of the package. The vendor may / may not provide the invoice of your order. To report any discrepancies, send an email to info@thesupermallonline.com.

Once you place an order, you will receive an email notification about the details of the order along with the break-up of the charges. This will also give the details about your billing and shipping address along with the product details. In case, the details the incorrect you can cancel the order from My Accounts section and place a new order. Within some time a tracking URL will be generated that will give you the status of the order and the estimated delivery timeline.

Each and every product on our store had the estimated shipping days provided. The delivery timeline will be provided along with your order, as a tracking URL. You can visit My Account section –> My Orders, select the order that is under “Processing” stage to see the delivery timeline. In case of any clarifications, you can send an email to info@thesupermallonline.com.

The delivery charges, displayed on your cart page or checkout page, depends on the volumetric/absolute weight (whichever is greater) of the product ordered and the distance from the vendor location and the buyer location. However, The SuperMall always strives to provide an optimal delivery charge so that it does not become a burden on the customer and they enjoy the experience of shopping on our store.